Delivery Tracking Process with Handheld PDA Signature Capture Devices 

When the order is dispatched for delivery, the bar code on the invoice is scanned by the driver with a PDA device. The DX Op-Centerweb server updates the information immediately, enters the date and time, and shows that the order is out for delivery on the Qwik-Track Admin Status Screen.

When the order is delivered, the customer signs on the electronic signature pad on the PDA similar to a UPS delivery. This signature and date-time stamp becomes the legal proof of delivery and, if DMS Document Center software is installed, the signature will be uploaded to it and automatically attached to the original PDF electronic copy of the invoice.

As the customer signs on the PDA electronic signature pad, the date and time are recorded as part of the signature capture. The DX Op-Center Status Screen is updated either in real-time by a PDA Wi-Fi connection or when the driver returns to the warehouse and re-enters the warehouse wireless network. The DX Op-Center Status Display is then updated with the date and time "Delivered" and is available in the Order History section of the DX-Op Center.


Qwik-Track Benefits:

Qwik-Track offers many benefits including:

►    Respond instantly to a customer's inquiry about the status of a delivery

• If a customer calls asking about a delivery, the information will be instantly available on the Qwik-Track Admin display.  If a GPS-enabled PDA is used, customers can track their orders in “real-time” from the Qwik-Order   B-2-B application. This can significantly reduce incoming calls from anxious customers to check their order status!

►    Measure driver performance

• How long does it take a driver to make a given number of deliveries? 
• Who are the "A" drivers, the "B" drivers, and the "C" drivers? 
• Qwik-Track provides delivery statistics on a driver-by-driver basis and integrates to the DMS Command Center Productivity Dashboard.

►    Shows average delivery time per customer

• If a customer complains about late deliveries, you will have data to prove the timeliness of your deliveries.
• Qwik-Track provides average monthly delivery times on a customer-by-customer basis.
  
  

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DMS Systems Corp.           PO Box 8049        Rocky Mount, NC 27804    252-985-2500 x 214           info@dms-systems.com